Home/Office Live Chat Support Specialist - Remote

Overview

MUTW LLC is seeking a Home/Office Live Chat Support Specialist to provide exceptional customer service and support through our online live chat platform, working remotely.

In Short

• Engage with customers through live chat.
• Answer inquiries regarding products and services.
• Offer product recommendations based on customer needs.
• Stay updated on product knowledge and industry trends.
• Collaborate with team members to ensure excellent service.
• Evaluate and improve live chat processes.
• Handle customer complaints with patience and empathy.
• Work independently and as part of a team.
• Maintain a fast-paced work environment.
• Remote work option available.

Requirements

• High school diploma or equivalent; some college preferred.
• 1-2 years of customer service experience, preferably in live chat.
• Excellent written and verbal communication skills.
• Strong knowledge of home and office products.
• Ability to resolve complaints with empathy.
• Proficient in typing and multitasking.
• Able to work in a dynamic environment.

Benefits

• Competitive salary.
• Comprehensive health benefits package.
• Paid time off, including vacation and sick days.
• Remote work option.
• Opportunities for growth and advancement.