Live Chat Support Specialist - Remote

Overview

We are seeking a dynamic and customer-focused individual to join our Customer Support team as an On Site or Off Site Live Chat Support. This role will be responsible for providing real-time assistance to customers via live chat on our website. The ideal candidate will have excellent communication skills and a passion for helping customers resolve their issues efficiently.

In Short

• Respond to customer inquiries and provide support via live chat
• Assist customers with product information, order status, and technical issues
• Resolve customer complaints and escalate issues as needed
• Provide excellent customer service and ensure customer satisfaction
• Maintain accurate records of customer interactions and transactions

Requirements

• Previous experience in customer service or a related field
• Excellent written and verbal communication skills
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Knowledge of CRM systems and live chat software is a plus

Benefits

• Health, Dental, Life and AD&D Insurance
• Employee Wellness and 401k plans
• Employee stock purchase plan (ESPP)
• Paid Time Off and Holidays
• Flexible working hours