Live Chat Support Specialist - Remote

Overview

We are seeking a highly motivated and customer-focused individual to join our Customer Support team as an Office or Off Site Live Chat Support. In this role, you will be responsible for providing real-time assistance to customers through live chat on our website. The ideal candidate will have excellent communication skills and a passion for helping customers resolve their issues efficiently.

In Short

• Respond to customer inquiries and provide support through live chat
• Assist customers with product information, troubleshooting, and order processing
• Escalate complex issues to the appropriate team members for resolution
• Maintain accurate records of customer interactions and transactions
• Monitor chat queue and ensure timely responses to customer inquiries

Requirements

• High school diploma or equivalent
• Prior experience in customer service or support role preferred
• Excellent written and verbal communication skills
• Ability to multitask and work in a fast-paced environment
• Proficiency in typing and navigating computer systems

Benefits

• Strong problem-solving skills
• Attention to detail
• Ability to remain calm under pressure
• Team player with a positive attitude