Medical Call Center Agent - Remote

Overview

We are looking for a Medical Call Center Agent to join our expanding team. This person will play a crucial role in providing exceptional customer service and support to our clients and their loved ones. The ideal candidate is an empathetic and detail-oriented individual with a passion for helping others and the ability to communicate effectively. This is a challenging and rewarding opportunity for someone who wants to make a difference in the lives of our senior clients.

In Short

• Answer and make calls to clients, caregivers, and healthcare professionals.
• Schedule appointments and coordinate transportation for clients.
• Maintain accurate records of calls and appointments.
• Respond to inquiries and troubleshoot issues.
• Educate clients on services and address questions or concerns.
• Work closely with the caregiving team for seamless communication.
• Adhere to company policies, HIPAA regulations, and confidentiality.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years in customer service or call center role.
• Experience in the healthcare industry preferred.
• Excellent communication skills.
• Empathetic and patient in difficult situations.
• Strong organizational and time-management skills.
• Proficient in Microsoft Office and electronic medical record systems.
• Able to work independently and as part of a team.
• Availability to work weekends and holidays as needed.

Benefits

• Competitive salary and benefits package.
• Paid time off and sick leave.
• Opportunity for growth and advancement.
• Positive and supportive work environment.
• Regular team events and activities.