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Technical Support Agent - Remote

Posted Yesterday
Customer Service
Full Time
Brazil

Overview

The Technical Support Agent is responsible for handling customer support calls and service requests, providing end-user support for various IT-related issues.

In Short

  • Handling customer support calls and service requests
  • End-user support for computers, operating systems, and applications
  • Managing ticket documentation within the support system
  • Interacting and escalating issues with vendors and higher-level support teams
  • Reviewing and updating documented information
  • Fluency in English and Portuguese is required
  • Remote position available for candidates in Brazil
  • Work schedule includes alternating workdays and weekends

Requirements

  • Advanced English proficiency
  • Advanced Portuguese proficiency
  • Experience in customer support or IT service desk roles
  • Strong communication skills
  • Ability to manage multiple tickets and prioritize tasks

Benefits

  • Remote work flexibility
  • Opportunity to work with a diverse team
  • Skill development and training opportunities

G.S

GSB Solutions

GSB Solutions is a technology-driven company specializing in advanced software development, particularly in the realm of Linux kernel development. With a focus on performance, efficiency, and reliability, GSB Solutions is dedicated to building and optimizing kernel-level components and memory management libraries. The company values collaboration among system architects, embedded software engineers, and hardware engineers to ensure seamless integration and optimal system performance. GSB Solutions is committed to fostering innovation and excellence in software engineering, making it an ideal environment for skilled developers looking to contribute to cutting-edge projects.

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