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Debt Collections Agent - DACH Market - Remote

Posted 6 weeks ago
Customer Service
Full Time
Germany, Austria

Overview

As a Debt Collections Agent for the DACH Market, you will be responsible for contacting customers regarding overdue payments and negotiating payment plans to recover outstanding debts.

In Short

  • Contact customers via phone and email for overdue payments
  • Plan actions to recover outstanding payments
  • Negotiate payoff deadlines or payment plans
  • Respond to customer queries
  • Investigate and resolve discrepancies
  • Update account status and database
  • Alert superiors of debtors unwilling to pay

Requirements

  • Experience in Debt Collection is a plus
  • Fluent in German and English (C1 level minimum)
  • Customer service oriented
  • Basic understanding of accounting principles
  • Ability to multitask and work with targets
  • Experience with MS Office and Salesforce
  • Excellent communication and negotiation skills

Benefits

  • Hybrid model with 2 days per week in the office
  • 30 days per year to work abroad
  • BVG monthly discount for travel in Berlin
  • Mental health support
  • Physical health support options
  • Annual learning budget of 1000€
  • Exclusive Grover Tech discount
  • Engaging open office environment in Berlin

Grover

Grover

Grover is a pioneering company that is transforming access to technology through affordable and sustainable tech rental subscriptions. With a mission to revolutionize the tech landscape, Grover offers the latest devices on-demand without the need for deposits or long-term commitments. Since its inception, Grover has circulated over 1.2 million devices and has become one of the fastest-growing scale-ups in Europe, achieving Unicorn status in 2022. The company is committed to sustainability, having significantly reduced e-waste through its rental model. With a presence in Germany, Austria, Spain, and The Netherlands, Grover is dedicated to providing innovative solutions while fostering a greener future.

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