Supply Chain Support Specialist - Remote

Overview

The Supply Chain Support Specialist at Grover is responsible for resolving supply chain-related issues that impact customer orders, ensuring efficient and cost-effective solutions.

In Short

• Monitor, prioritize, and resolve tickets related to supply chain disruptions
• Investigate issues using problem-solving skills and applicable tools
• Provide regular updates to stakeholders and escalate when necessary
• Ensure all tickets are resolved within set timelines and quality standards
• Maintain accurate records of supply chain tickets and resolutions
• Document best practices to enable self-resolution for recurring issues
• Track and report key metrics (ticket volume, resolution times, issue trends)
• Identify and report policy deviations, compliance concerns, and potential fraud cases
• Collaborate with internal teams (Supply Chain, Customer Service, Tech)
• Work closely with external logistics providers while maintaining professional communication

Requirements

• Degree in Data Analytics, Business Management, Logistics, or equivalent experience
• +2 years in operations support, logistics, or e-commerce
• Understanding of supply chain operations, warehouse processes, and transportation
• Experience with ticketing systems (Jira, Zendesk)
• Knowledge of ERP/WMS systems & strong Excel/G-Sheets skills
• Basic knowledge of regulatory compliance related to warehousing & logistics
• Detail-oriented with strong data management & reporting abilities
• Ability to prioritize tasks based on urgency & business impact
• Strong problem-solving & analytical skills for root-cause identification
• Effective communication & stakeholder collaboration
• Strong business proficiency in English and German (A2+ level at a minimum). Proficiency in Dutch and/or Spanish is a plus.

Benefits

• Hybrid model with 30 days per year to work abroad
• BVG monthly discount to drive you everywhere in Berlin
• Mental health support with Nilohealth
• 1 paid volunteering day per month
• Physical health support with Urban Sports Club
• Annual learning budget of 1000€
• Exclusive Grover Tech discount for you & your loved ones
• Engaging, open, dog-friendly office located in Berlin-Schöneberg with regular events
• A diverse global team of 75 nationalities