Asset Manager - Remote

Overview

Groundfloor’s Lending business unit is seeking a high-performing Asset Manager to join our Servicing team. The ideal candidate has 5+ years experience in loan servicing, residential asset management, construction loan oversight, and default management. This role involves borrower communications (you must be comfortable and confident on the phone!), loan administration system documentation, and a consistent effort to drive loan repayments while fostering and sustaining long-term customer relationships.

In Short

• Strong negotiation skills - the ability to see the big picture, compromise when necessary, and reach positive outcomes.
• Excellent communication skills - a plus for investor-facing experience preparing and presenting loan-level and portfolio updates to investors.
• Default or special servicing residential loan experience.
• Comprehensive knowledge of lending practices, loan documents, and residential real estate partnership agreements.
• Self-driven mindset - meeting/exceeding targets, setting personal goals, monitoring loan portfolio health.
• Positive. Personable. Dependable. Team Player.
• High level of passion and motivation for learning new skills.
• Organized and thrive in multitasking environments.
• Flexible and responsive; can adapt quickly to changing customer and organizational requirements.

Requirements

• Outbound calls to borrowers to maintain communication, receive updates on their project progress and progress towards repayment, and foster a long-term customer relationship experience.
• Respond to inbound and outbound email communications in a timely manner - including internal and external and systems-generated communications and tasks.
• Generate weekly and monthly repayment projections and identify loans that require escalation.
• Manage and monitor third party vendor performance.
• Weekly team meetings - where you’ll bring ideas for process improvements and surface issues with recommendations for resolution.

Benefits

• Remote-friendly work environment.
• Collaboration with a passionate team.
• Opportunities for professional growth.
• Flexible working hours.
• Engaging company culture.