Strategic Customer Success Manager - Remote

Overview

The Strategic Customer Success Manager is responsible for managing a portfolio of strategic customers by building deep relationships, driving value realization, and achieving renewal and expansion goals.

In Short

• Manage a portfolio of strategic customers.
• Build relationships with C-suite executives.
• Create and execute strategic plans for customer success.
• Conduct regular business reviews for customer satisfaction.
• Anticipate and manage customer escalations.
• Collaborate with internal teams to fulfill customer needs.
• Track account health metrics and customer progress.
• 5+ years of experience in customer success or sales.
• Familiarity with CRM systems and medical device technologies.
• Willingness to travel up to 25% for customer engagement.

Requirements

• Bachelor’s degree in a relevant field.
• 5+ years of proven success in a strategic account management role.
• Outstanding communication skills.
• Strong problem-solving and organizational abilities.
• Ability to thrive in a fast-paced environment.
• Demonstrated ability to lead and collaborate cross-functionally.
• Expertise in negotiating complex deals.
• Fanatical commitment to customer service.
• Experience with quality management systems preferred.
• Ability to navigate complex organizational structures.

Benefits

• Supportive teammates and co-workers.
• Flexible Paid Time Off.
• Home Office reimbursement stipend upon hire.
• Multiple Health insurance options.
• 401k with company match.
• Equity Program Eligibility.
• Three months of paid maternity leave.
• Company-paid Life Insurance.
• Disability insurance.