Customer Partner Manager - Remote

Overview

Our enterprise SaaS platform and app enables the world's biggest sports, entertainment and media organizations to power their short-form content ecosystems, from the capture and creation to the organization and delivery of assets. We are seeking a relationship-driven individual with a growth mindset to oversee our biggest sports league relationships in the US.

In Short

• Establish and build customer relationships at all levels of Greenfly’s sports customers in the United States
• Drive renewals and grow Greenfly’s business within specific customers
• Understand the Greenfly platform and app to ensure customers are leveraging the functionality to its fullest
• Work cross-functionally with Sales, Marketing, Product and Engineering
• Support customers through on-boarding, including initial setup and training
• Create unique playbooks for customers’ advocates
• Lead strategic conversations with key stakeholders
• Own both customer-facing and internal execution and communication
• Monitor customer usage and metrics
• Deliver reports to showcase value and opportunities for improvement

Requirements

• Track record of growing accounts and building long-term relationships
• Experience in Customer Success or Account Management
• Strong understanding of SaaS platforms
• Excellent communication and interpersonal skills
• Ability to work cross-functionally
• Detail-oriented with strong organizational skills
• Proactive in identifying and resolving customer issues
• Experience in sports or media industries is a plus

Benefits

• Opportunity to work with top-tier sports organizations
• Collaborative and innovative work environment
• Professional growth and development opportunities
• Competitive salary and benefits package
• Flexible working arrangements