Seasonal Customer Success Representative - Remote

Overview

The Seasonal Customer Success Representative is responsible for providing effective service to customers, handling inquiries, and ensuring overall customer satisfaction in a remote setting.

In Short

• Remote position for a Seasonal Customer Success Representative.
• Handle inbound calls and customer inquiries.
• Collaborate with various teams within Great Minds.
• Assist customers with product offerings and order placement.
• Maintain clear records of customer interactions using CRM tools.
• Work 8 hours during call center operational hours (7 AM - 8 PM EST).
• Must have high-speed internet access and a personal computer.
• Requires excellent communication and problem-solving skills.
• Seasonal employment from May through September.
• Hourly pay of $19.

Requirements

• High school degree with 1-3 years of customer service experience.
• Self-motivated and proactive problem-solver.
• Strong people skills and ability to handle difficult situations.
• Willingness to learn about products and policies.
• Ability to multi-task in a fast-paced environment.
• Proficient in Microsoft Office.
• Experience with Salesforce or other CRM software preferred.
• Must work remotely in a professional environment.

Benefits

• Opportunity to work in a mission-driven organization.
• Gain experience in customer service and support.
• Work remotely with flexible hours.
• Competitive hourly pay.
• Collaborative team environment.