Applications & Technical Support Engineer - Remote

Overview

The Applications & Technical Support Engineer will provide first and second line IT support to end-users, focusing on Grayce’s cloud infrastructure and various applications.

In Short

• Deliver first and second line IT support.
• Provide hands-on desktop support.
• Manage access control and user accounts.
• Implement changes across business applications.
• Identify improvements to support processes.
• Serve as a primary contact for IT support.
• Support IT facilities and AV equipment.
• Provide expertise in Application Improvement Projects.
• Manage and maintain Salesforce CRM platform.
• Proficiency in Power BI integrations.

Requirements

• Strong curiosity and continuous improvement mindset.
• Outstanding customer service commitment.
• Proactive issue identification and resolution.
• Effective communication skills.
• Highly organized with task management skills.
• Solid understanding of IT systems and infrastructure.
• Salesforce admin and M365 admin experience beneficial.

Benefits

• Competitive salary.
• Hybrid working model with remote flexibility.
• 25 days of annual leave.
• Flexible benefits including retailer discounts.
• Pension contributions from employee and employer.
• Supportive and collaborative work environment.