Technical Support Representative (French) - Night Shift - Remote

Overview

The Technical Support Representative at Granicus will work as an integral part of Client Experience, providing high-level support to clients across various sectors and locations.

In Short

• Work-from-home position based out of Bengaluru, India.
• Night shift work aligned with Canada timing after a training period.
• Exceptional verbal and written communication skills required.
• Ability to speak, write, and read French (C1 level).
• First point of contact for inbound email and chat queries.
• Independently resolve queries and redirect technical issues to the technology team.
• Keep customers informed about open/pending issues.
• Develop a detailed understanding of the EngagementHQ platform.
• Build credibility with customers by empathizing with their problems.
• Collaborate closely with the Development and Product Teams.

Requirements

• Fluent in French (C1 level).
• Strong communication skills.
• Ability to work flexible shifts.
• Reliable home-office environment with internet access.
• Experience in customer service or technical support is preferred.

Benefits

• Permanent full-time position.
• Supportive work environment.
• Opportunity to work with a leading Govtech company.
• Training provided for skill development.