Contractor Engagement Manager - Remote

Overview

The Contractor Engagement Manager at USPack will enhance the company's reputation among independent transportation service providers by developing engagement programs and improving contractor experiences.

In Short

• Focus on reducing contractor turnover through engagement programs.
• Collaborate with Operations leadership to enhance contractor experiences.
• Design and execute strategies supporting organizational goals.
• Communicate effectively with contractors to gather feedback.
• Implement solutions to improve technology interactions for contractors.
• Standardize processes related to contracted driver experiences.
• Track and report on contractor interactions and trends.
• Utilize data analysis to identify turnover causes.
• Lead initiatives to foster a collaborative team culture.
• Perform various administrative and operational duties as needed.

Requirements

• Strong communication skills across all media.
• Highly organized with attention to detail.
• Ability to manage multiple projects simultaneously.
• Proficient in technology used by independent contractors.
• Experience in logistics and contractor management.
• 3+ years in operations project management preferred.
• Critical thinking and problem-solving skills.
• Excellent computer skills, particularly in Microsoft Office.
• Proactive and collaborative mindset.
• High School Diploma required; Bachelor's degree preferred.

Benefits

• 401(K) plan.
• Health insurance.
• Disability and life insurance.
• Paid time off (PTO) and holidays.
• Paid sick time for part-time positions.