Underwriting Specialist (IRCA) - Remote

Overview

The Underwriting Specialist (IRCA) is responsible for maintaining the underwriting integrity of the IRCA portfolio, providing support and direction to underwriters, and collaborating with various teams to ensure quality assurance and handle escalations.

In Short

• Identify technical coaching needs for individuals and develop coaching plans.
• Provide real-time technical guidance or coaching to underwriters.
• Develop and deliver broker training based on technical file review results.
• Deliver new hire onboarding training as required.
• Provide advice on technical underwriting questions.
• Respond to underwriting referrals within authority.
• Assist in developing business cases for risks outside authority.
• Support the Underwriting Excellence team with trends and gaps.
• Work with broker partners on unresolved action items.
• Investigate and resolve Ombudsman complaints related to IRCA.

Requirements

• Secondary School: Required
• Community College: Required (Business diploma or Insurance degree)
• Undergraduate Degree: Preferred
• CIP, FCIP is an asset
• Prior commercial auto insurance underwriting experience: 5-10 years (Required)
• Experience in Insurance Contact Centre: 1 year (Preferred)
• Strong communication skills
• Critical thinking abilities
• Decision-making skills
• Initiative and relationship management skills

Benefits

• Hybrid work model allowing for in-office collaboration.
• Supportive work environment focused on employee growth.
• Access to training and development programs.
• Opportunities for career advancement within the company.
• Commitment to diversity and inclusion in the workplace.