Senior Customer Success Manager - Remote

Overview

The Senior Customer Success Manager at GoodTime will partner directly with Enterprise customers to support their recruiting operations, ensuring they have a positive experience with the platform.

In Short

• Drive product adoption and customer retention.
• Build strong executive relationships.
• Analyze product usage data to enhance customer experience.
• Develop customer strategies and success playbooks.
• Collaborate cross-functionally to improve customer experience.
• 5+ years in Customer Success Management.
• Conduct QBRs and lead renewal discussions.
• Excellent communication and presentation skills.
• Self-motivated and adaptable in a fast-paced environment.
• Experience in recruiting or HR technology is a plus.

Requirements

• 5+ years of experience in Customer Success Management or Customer Onboarding.
• 3+ years of experience conducting QBRs.
• Superior communication and interpersonal skills.
• Ability to work cross-functionally.
• Recruiting, ATS, or HR Technology experience is a bonus.
• Bachelor’s degree or equivalent experience.

Benefits

• Remote first culture.
• Health, Dental, and Short-term Disability plans.
• Flexible time off.
• 8 week Parental Leave.
• $500 home office reimbursement.
• Up to $500 for learning and development.
• Pre-IPO Stock Options.