Local/Regional Subject Matter Expert (SME) - Remote

Overview

The Local/Regional Subject Matter Expert (SME) will play a critical role in supporting the growth and operational excellence of the Global Business Services (GBS) team. This role is designed to provide in-depth technical expertise, ensure compliance with local regulations, and maintain high-quality standards in service delivery. The SME will serve as a client-facing representative, reviewing work, onboarding new services, and addressing client inquiries.

In Short

• Provide in-depth technical support to the GBS team.
• Ensure compliance with local regulations.
• Review and interpret changes in local rules and regulations.
• Conduct regular audits and quality checks.
• Serve as a point of contact for client inquiries.
• Support the onboarding of new client services.
• Provide training sessions and workshops to the GBS team.
• Collaborate with the GBS team and other SMEs.

Requirements

• In-depth knowledge of local regulations.
• Experience in accounting, payroll, and HR services.
• Strong communication skills.
• Ability to conduct audits and quality checks.
• Experience in client-facing roles.
• Ability to develop and update SOPs.
• Experience in training and knowledge sharing.

Benefits

• Opportunity to work in a dynamic team environment.
• Professional development and training opportunities.
• Flexible working arrangements.