Local/Regional Subject Matter Expert (SME) - Remote

Overview

The Local/Regional Subject Matter Expert (SME) will play a critical role in supporting the growth and operational excellence of the Global Business Services (GBS) team. This role is designed to provide in-depth technical expertise, ensure compliance with local regulations, and maintain high-quality standards in service delivery. The SME will serve as a client-facing representative, reviewing work, onboarding new services, and addressing client inquiries.

In Short

• Provide in-depth technical support to the GBS team.
• Ensure compliance with local regulations.
• Review and interpret changes in local rules and regulations.
• Conduct regular audits and quality checks.
• Serve as a point of contact for client inquiries.
• Support the onboarding of new client services.
• Provide training sessions on local regulatory updates.
• Collaborate with the GBS team and other SMEs.
• Develop and update Standard Operating Procedures (SOPs).
• Create and maintain a knowledge base for local regulations.

Requirements

• In-depth knowledge of local regulations related to accounting, payroll, and HR.
• Experience in quality assurance and compliance.
• Strong communication and client-facing skills.
• Ability to conduct training and workshops.
• Experience in developing SOPs.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively with internal stakeholders.
• Experience in client onboarding processes.
• Proficiency in creating knowledge bases.
• Ability to manage client expectations effectively.

Benefits

• Opportunity to work in a dynamic team environment.
• Professional development and training opportunities.
• Exposure to a variety of client services.
• Ability to influence operational excellence.
• Competitive salary and benefits package.