Assistant Manager, Payroll Implementation - Remote

Overview

We’re looking for a Assistant Manager/Manager, Payroll Implementation to lead client onboarding, ensuring smooth data migration, payroll parallels, and seamless handover to operations. You’ll coordinate multi-country implementations, track milestones in ClickUp, and deliver an excellent client experience. Ideal candidates have strong project management skills, and are based in the North America.

In Short

• Lead the client-facing onboarding process, ensuring excellent client experience and clear communication of project milestones.
• Oversee data migration and data synchronization to ensure a smooth and accurate setup for clients.
• Conduct system demos and onboarding sessions with clients.
• Collaborate with internal teams and outsourced partners to ensure smooth implementation across various countries.
• Support product onboarding for outsourced partners to ensure their readiness to process payroll in alignment with in-house payroll team standards and practices.
• Proactively manage and track the progress of implementation projects, ensuring timely delivery and overcoming potential challenges.
• Report project status in the project management tool (ClickUp).
• Provide post-implementation support and facilitate a seamless transition to the operations team, offering “hypercare” to both the client and internal teams during the initial phase.
• Gather client feedback and recommend improvements to the payroll onboarding process.
• Complete periodic or ad-hoc duties/reports as required by leadership.

Requirements

• Strong project management skills.
• Experience in client onboarding and payroll implementation.
• Excellent communication skills.
• Ability to manage multi-country projects.
• Familiarity with project management tools, preferably ClickUp.
• Ability to provide post-implementation support.
• Experience in data migration and synchronization.
• Ability to gather and implement client feedback.

Benefits

• Opportunity to lead projects in a dynamic environment.
• Collaborate with diverse teams across multiple countries.
• Professional development opportunities.
• Competitive salary and benefits package.