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Technical Support Engineer (L1/L2) - Remote

Posted 20 hours ago
Customer Service
Contract
Worldwide
1500 - 2000 USD/month

Overview

We are looking for an English-fluent Technical Support Engineer (L1/L2) based in Latin America, available to work remotely, with exceptional communication and relationship-building skills.

In Short

  • 3+ years of experience as a Technical Support Engineer.
  • Provide L1/L2 technical support during live events and tradeshows.
  • Analyze and troubleshoot lead insight data discrepancies using PostgreSQL.
  • Monitor product performance and respond to technical issues in real-time.
  • Implement urgent product fixes and quick patches across the stack (React/FastAPI/Database).
  • Collaborate with the development team to escalate and resolve complex issues.
  • Document support cases and maintain knowledge base articles.
  • Perform data analysis to identify trends and potential product improvements.
  • Support customers across US timezones during peak event periods.

Requirements

  • Experience with React (frontend) and FastAPI (backend).
  • Experience with PostgreSQL (database) — including writing and optimizing queries for data analysis and troubleshooting.
  • Hands-on experience with AWS services (Step Functions, Lambda).
  • Proficient in Python.
  • Ability to implement quick fixes and minor product changes under pressure during live events.
  • Experience with L1/L2 technical support or customer-facing technical roles.
  • Strong problem-solving skills and ability to work under pressure during live events.
  • Excellent communication skills to explain technical issues to non-technical users.
  • Availability to work flexible hours during event periods (including evenings/weekends as needed).

Benefits

  • Competitive salary based on experience.
  • Work remotely from anywhere in Latin America.
  • Opportunity to work with a talented team.
  • Flexible working hours.

GoFasti

GoFasti

GoFasti is a Talent-as-a-Service company that specializes in connecting top talent from Latin America, including world-class developers and designers, with leading companies around the globe. The company is dedicated to making remote work remarkable by bridging the gap between skilled professionals and first-class organizations, fostering exceptional communication and relationship-building in a dynamic work environment.

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