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L2 Technical Support Engineer - Remote

Posted 5 days ago
Customer Service
Full Time
Mexico

Overview

As a Customer Support Level 2 Agent for LATAM at 360Dialog, you will play a pivotal role in ensuring that our clients receive exceptional support and troubleshoot complex technical issues related to WhatsApp Business API.

In Short

  • Provide second-level support to customers using internal tools and external platforms.
  • Analyze, troubleshoot, and resolve advanced technical issues.
  • Collaborate with other support teams to triage and escalate issues.
  • Document solutions and create knowledge base articles.
  • Communicate effectively with clients to ensure satisfaction.
  • Contribute to achieving KPIs and SLAs.

Requirements

  • Deep understanding of technical requirements.
  • Excellent problem-solving capabilities.
  • Experience with customer support roles.
  • Familiarity with API solutions.
  • Strong communication skills.

Benefits

  • Work in a dynamic and innovative environment.
  • Opportunity to work with a global client base.
  • Professional development and training opportunities.
  • Collaborative team culture.
360dialog logo

360dialog

360Dialog is a pioneering company that transforms WhatsApp into a powerful marketing channel through its Performance Messaging solutions. By leveraging data-driven insights and facilitating personalized, two-way conversations, 360Dialog helps businesses enhance customer engagement, increase conversions, and automate their WhatsApp communications. With a full-service approach, the company simplifies the process for businesses to harness the potential of WhatsApp, offering services from campaign management to messaging automation. Trusted by over 1,000 partners and more than 40,000 clients globally, 360Dialog stands out as the first provider to deliver full-funnel analytics and data solutions for WhatsApp, leading the industry in performance-driven messaging and marketing automation.

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