FL Medicaid Contact Center Representative - Remote

Overview

Join Humana’s Member Calls Organization as a Contact Center Representative, where you will support Florida Medicaid members with their healthcare needs in a remote setting.

In Short

• Work from home assisting Florida Medicaid customers.
• Handle up to 75 calls per day in a high-volume call center.
• Conduct outreach calls to Medicaid members.
• Assist with PCP changes, provider locators, and benefit inquiries.
• Must reside in Florida and have customer service experience.
• Proficiency in Microsoft Office and technical skills required.
• Training starts December 15, 2025, in a virtual format.
• Flexible 8-hour shifts required after training.
• Compensation ranges from $39,000 to $49,400 per year.
• Competitive benefits including medical, dental, and 401(k).

Requirements

• Minimum one (1) year of customer service experience.
• Proficiency with Microsoft Office applications.
• Strong technical skills and multitasking ability.
• Excellent interpersonal and organizational skills.
• Associate or bachelor’s degree preferred.
• Bilingual in Spanish is a plus.
• Must meet performance metrics.
• Availability for training and flexible work hours required.
• Willingness to stay in the position for at least 12 months.
• Ability to work in a remote environment with necessary internet speed.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off and holidays.
• Short-term and long-term disability.
• Life insurance and other opportunities.