Field Service Technician - Remote

Overview

The Field Service Technician is responsible for ensuring customer satisfaction through the diagnosis and repair of systems, as well as completing machine installations and upgrades.

In Short

• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customer apprised of progress during maintenance
• Complete machine installations and upgrades
• Adhere to safety guidelines and policies
• Work with electric schematics and mechanical drawings
• Repair high-speed paper handling machines
• Must be able to lift up to 50 pounds
• Must have a valid driver’s license
• Available for on-call rotation

Requirements

• Education in electro-mechanics or electrical engineering
• Excellent customer service and communication skills
• 3-5 years of technical field service repair experience preferred
• Ability to work autonomously with minimal supervision
• Experience with AC/DC power distribution
• Knowledge of digital/analog circuitry
• Ability to work at various customer sites
• Must be able to work weekends and holidays as needed
• Occasional travel outside assigned territory may be necessary
• Ability to accommodate limited accessibility at job sites

Benefits

• 401k plan with employer match
• Paid parental leave
• Comprehensive health insurance options
• Paid vacation and sick days
• Professional development assistance
• Education assistance
• Annual bonus opportunities
• Opportunities for internal promotions
• Company vehicle for work-related travel
• Legal and ID theft plans