The role involves driving value for clients through consultative relationships, focusing on pre-sales, implementations, and ongoing optimization of the platform.
In Short
Provide strategic direction to clients on platform value
Create reports and presentations on KPI improvements
Demonstrate thought leadership and collaborate internally
Establish relationships at all seniority levels
Provide product and strategic insights
Develop and execute training initiatives
Requirements
4+ years in Customer Success, Consulting, or Account Management
Experience with complex Enterprise clients
Project management expertise
Experience with complex SaaS products
Bachelor's degree
Bonus: Experience in Contact Centers/Financial Institutions