Remote Otter LogoRemoteOtter

Customer Success Manager - Remote

Posted 13 weeks ago

Overview

The role involves driving value for clients through consultative relationships, focusing on pre-sales, implementations, and ongoing optimization of the platform.

In Short

  • Provide strategic direction to clients on platform value
  • Create reports and presentations on KPI improvements
  • Demonstrate thought leadership and collaborate internally
  • Establish relationships at all seniority levels
  • Provide product and strategic insights
  • Develop and execute training initiatives

Requirements

  • 4+ years in Customer Success, Consulting, or Account Management
  • Experience with complex Enterprise clients
  • Project management expertise
  • Experience with complex SaaS products
  • Bachelor's degree
  • Bonus: Experience in Contact Centers/Financial Institutions

Benefits

  • Stock options and competitive salary
  • Professional development support
  • Access to latest tools and equipment
  • Sports compensation and therapy reimbursement
  • Team events and diversity representation

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