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Customer Success Manager - Remote

Posted 19 weeks ago
Customer Service
Full Time
USA

Overview

The role involves driving value for clients through consultative relationships, focusing on pre-sales, implementations, and ongoing optimization of the platform.

In Short

  • Provide strategic direction to clients on platform value
  • Create reports and presentations on KPI improvements
  • Demonstrate thought leadership and collaborate internally
  • Establish relationships at all seniority levels
  • Provide product and strategic insights
  • Develop and execute training initiatives

Requirements

  • 4+ years in Customer Success, Consulting, or Account Management
  • Experience with complex Enterprise clients
  • Project management expertise
  • Experience with complex SaaS products
  • Bachelor's degree
  • Bonus: Experience in Contact Centers/Financial Institutions

Benefits

  • Stock options and competitive salary
  • Professional development support
  • Access to latest tools and equipment
  • Sports compensation and therapy reimbursement
  • Team events and diversity representation
Glia logo

Glia

Glia is an innovative technology company that specializes in enhancing customer interactions for some of the world's largest enterprises. By integrating human capabilities with advanced technology, Glia aims to create exceptional customer experiences. The company operates a top-tier technology and strategy consulting practice, focusing on delivering value through its platform. Glia is committed to fostering a diverse and inclusive workplace, offering various benefits such as professional development support, competitive salaries, and team-building events.

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