Solution Engineer - Remote

Overview

GK8 is seeking a talented Solution Engineer to join our global team, supporting our activities across the Americas, including Latin America (LATAM). In this role, you will be responsible for leading pre-sales processes with prospective clients, providing technical support to existing customers, and tailoring solutions to meet customer needs post-sale.

In Short

• Collaborate with the sales team to deliver product demonstrations and address technical questions during the sales process
• Develop customized solutions tailored to the business and technical needs of clients
• Build strong relationships with potential clients to ensure a deep understanding of the product and its capabilities
• Provide ongoing technical support to existing customers, including troubleshooting and training on proper product use
• Manage implementation processes and conduct customer training sessions post-sale to ensure satisfaction and successful product adoption
• Work closely with product and development teams to relay customer feedback and contribute to continuous product improvement
• Deliver technical support to customers across the LATAM region and the United States
• Adapt work strategies and technological solutions to the specific needs of different markets in the region

Requirements

• At least 3 years of experience as a Pre-Sales Engineer or Solution Engineer in the financial, cybersecurity, or blockchain technology sectors
• Strong technical skills with the ability to deeply understand complex technological products
• Experience working with clients in international markets, with a preference for the LATAM and the Americas.
• Experience working with global teams in a dynamic environment
• Familiarity with blockchain technology is an advantage

Benefits

• Competitive base salary and discretionary bonus
• Competitive paid time off
• Company-paid health and protective benefits for employees and their eligible dependents
• Free virtual coaching sessions through Headspace
• Opportunities to learn about the Crypto industry
• Smart, entrepreneurial, and fun colleagues