Customer Support Chat Specialist - Remote

Overview

Givebutter is looking for a Customer Support Chat & Email Specialist with a positive attitude, attention to detail, and the ability to anticipate the needs of our users. You will support the fundraising efforts of a diverse group of NPOs, responding to inquiries from users and donors via chat and email.

In Short

• Respond to queries from users in a timely and accurate way via live chat and email.
• Follow up with unresponsive users and leads to ensure their questions are resolved.
• Proactively identify user needs and help customers implement specific features.
• Analyze product malfunctions and report them.
• Gather user feedback and suggest improvements.

Requirements

• 5+ years of experience as a Live Chat Support Specialist in the tech industry.
• 2+ years of remote experience.
• Experience handling multiple incoming chat requests simultaneously.
• High adaptability and positive attitude in a dynamic environment.
• Experience using help desk software and remote tools.
• Excellent written and verbal communication skills in English.
• Agents must provide their own computer and stable internet connection.

Benefits

• Remote Work: Work from anywhere in the Philippines.
• Job Security: Employed full-time by Givebutter via an EOR called Deel.
• Health Insurance: HMO medical insurance covered 100% for employees.
• Holiday Pay: We honor all PH labor laws regarding holiday pay and overtime.
• Performance Bonuses.
• PTO: Generous annual PTO allowance.
• Additional annual leaves for various personal circumstances.
• Charitable Giving: Monthly allowance to support verified nonprofits.