Customer Support Chat Specialist - Remote

Overview

Givebutter is looking for a Customer Support Chat & Email Specialist with a positive attitude, attention to detail, and the ability to anticipate the needs of our users. As a member of our Customer Support team, you will have the opportunity to support the fundraising efforts of a large and diverse group of NPOs, ranging from small nonprofits to large educational institutions to Fortune 500 companies.

In Short

• Respond to queries from users via live chat and email.
• Follow up with unresponsive users to ensure their questions are resolved.
• Proactively identify user needs and help implement features.
• Analyze product malfunctions and report them.
• Gather user feedback and suggest improvements.
• 5+ years of experience in Live Chat Support.
• 2+ years of remote experience.
• Excellent communication skills in English.
• Must provide own computer and internet connection.
• Work from anywhere in the Philippines.

Requirements

• 5+ years of experience as a Live Chat Support Specialist in the tech industry.
• 2+ years of remote experience.
• Experience handling multiple incoming chat requests simultaneously.
• High adaptability and positive attitude in a dynamic environment.
• Experience using help desk software and remote tools (i.e. Intercom, Slack, Notion).
• Excellent written and verbal communication skills in English.
• Must provide own computer and stable internet connection.

Benefits

• Remote Work: Work from anywhere in the Philippines.
• Job Security: Employed full-time via an EOR called Deel.
• Health Insurance: 100% coverage for employees.
• Holiday Pay: Honor all PH labor laws regarding holiday pay.
• Performance Bonuses.
• Generous annual PTO allowance.
• Charitable Giving: Monthly allowance for verified nonprofits.
• Love What You Do: Mission-driven company serving the charitable sector.