Customer Support Phone Specialist - Remote

Overview

Givebutter is looking for a Phone Support Specialist with a positive attitude, attention to detail, and the ability to anticipate the needs of our users. This role involves responding to inquiries from current users via phone and providing clear, friendly, and helpful support.

In Short

• Respond promptly and accurately to inbound user inquiries via phone.
• Use a screenshare tool as needed while supporting users.
• Proactively identify user needs and guide them through specific features and workflows.
• Troubleshoot issues and submit escalations as needed.
• Collect and document user feedback and feature requests.
• Adhere to company and department SOPs.
• Take on special projects as assigned.
• 3+ years of experience as a Phone Support Agent.
• Excellent written and verbal communication skills in English.
• Experience using help desk software and remote tools.

Requirements

• 3+ years of experience as a Phone Support Agent (preferably in tech).
• 2+ years of remote experience.
• Warm, friendly tone and ability to establish trust with users.
• Empathetic and able to show understanding of user issues.
• Excellent written and verbal communication skills in English.
• High adaptability and positive attitude in a dynamic environment.
• Must provide own computer and stable internet.
• Noise-canceling headphones with a dedicated microphone.

Benefits

• Remote work from anywhere in the Philippines.
• Health insurance covered 100% for employees.
• Job security with full-time employment.
• 15 days PTO annually.
• Performance bonuses for meeting KPIs.
• Charitable giving monthly allowance.
• Flexible PTO policy with uncapped vacation days.
• Home office stipend for upgrading home office.