Senior Engagement Management Leader - Remote

Overview

The Senior Engagement Management Leader is a strategic position responsible for driving Professional Services Sales and team success across GitLab's enterprise and commercial customer portfolio. This role combines sales leadership, team management, and strategic partnership development to scale GitLab's professional services business in Europe and Asia markets.

In Short

• Lead a team of Engagement Managers focused on Professional Services consultative selling.
• Accountable for Professional Services bookings goals within area of responsibilities covered by their Engagement Management team (EMEA and APJ).
• Responsible for timely and accurate weekly bookings forecast within area of responsibility.
• Help distribute customer opportunities evenly across team members ensuring geographic or segment coverage.
• Collaborate with other managers, socializing and gaining agreement on strategic proposals, and executing strategies.
• Provide strategic proposals to leadership to organize and align the Engagement Manager team with the Sales/CS organizations.
• Remain knowledgeable and up-to-date on GitLab releases.
• Coach team members on pipeline generation, opportunity prioritization, SFDC hygiene, discovery, scoping, estimation, SOW creation, negotiation and closing processes.
• Provide guidance to Engagement Managers to help resolve negotiations leveraging win-win and give-to-get methodologies.
• Align with Sales Leadership within territory to provide forecast updates.

Requirements

• Experience managing, leading, and/or delivering professional services or customer success.
• Experience working in professional services sales.
• Experience with a subscription-based business model, delivering on-premises and SaaS solutions.
• Experience partnering with Account Executives, presenting solutions, and implementation methodology during a sales process.
• Ability to use GitLab.

Benefits

• Remote work flexibility.
• Opportunity to work with a global team.
• Professional development opportunities.
• Inclusive company culture.