Professional Services Engineer - Remote

Overview

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

In Short

• Engage with customers to provide installation, migration, training, and advisory services.
• Handle installations ranging from single-node Omnibus installs to large reference architectures.
• Interface with customers and GitLab Product/Engineering teams.
• Deliver on SOW with guidance from technical architects.
• Provide technical training sessions remotely and/or on-site.
• Document and implement improvements for Professional Services engagement processes.
• Support engagement managers on quoting and scoping of SOWs.
• Contribute to the extension and maintenance of documentation/scripts.
• Look for opportunities to help customers achieve their vision effectively.
• Self-motivated and able to thrive in a fully remote organization.

Requirements

• Professional exposure with IaC/CaC technologies like Terraform, Ansible, etc.
• Experience with cloud providers such as AWS, GCP, or Azure.
• Proficient in English, both written and verbal.
• Experience using, deploying, or configuring GitLab.
• Effective communication skills and solution-oriented mindset.
• Ability to advise on GitLab recommendations.
• Fluent in French is a plus.
• ~20% travel may be required.

Benefits

• Work in a fully remote organization.
• Opportunity to engage with a diverse range of customers.
• Contribute to a mission-driven company.
• Professional growth and development opportunities.