Solutions Engineer - Remote

Overview

As a Solutions Engineer, you’ll be the bridge between our customers, sales, and product teams, leveraging your deep understanding of the GitBook product and customer needs to help prospects and existing customers maximize the value from our tool.

In Short

• Be the technical expert for sales and prospects, deeply understanding the GitBook product
• Join customer calls to understand the deepest 'why' behind their product needs & requests
• Distill down feedback and relay customer insights to our product team
• Onboard customers onto our more technical features (e.g. Git sync, OpenAPI, Adaptive content)
• Build automation to assist with large scale content migrations
• Build out custom integrations to unblock customer adoption
• Identify opportunities for scaling your efforts to our wider customer base via documentation and guides

Requirements

• 3-5 years experience in client-facing roles, including technical consulting, product demonstrations, and implementation support
• Strong understanding of OpenAPI specifications, API design principles, GitHub, and common web technologies
• Proficiency in programming languages such as JavaScript, or similar
• Deep understanding of GitHub and CI/CD pipelines
• Strong communication skills to explain technical concepts to non-technical stakeholders effectively
• Native English speaker

Benefits

• Opportunity to build and positively impact the trajectory of the company
• Work in a fully remote environment
• Be part of a small, dynamic team
• Contribute to a profitable company with a growing user base
• Engage with high-profile clients like Adobe, Netflix, and Google