Client Advocate - Remote

Overview

The Client Advocate is responsible for providing prompt, efficient, high-quality service to our broker partners, clients, and carrier resources.

In Short

• Gain knowledge of insurance products including dental, life, disability, vision, accident, critical illness, and medical.
• Achieve expert understanding and maintenance in all Benefit Administration systems.
• Assist the GIS Account Managers with employee enrollments and execution of new business.
• Manage the Client Advocate email and phone lines for incoming service requests.
• Acknowledge service tickets within 1 business day and resolve them within 3 business days.
• Attend Broker/Customer training calls for introductions and hand off to the Client Advocate Team.
• Conduct portal refresher trainings as needed 120 days post effective date.
• Conduct customer/broker phone calls to answer enrollment and billing processing questions.
• Provide support for renewals as needed.
• Perform other administrative tasks as assigned by the Local GIS Office.

Requirements

• Must be able to work in a fast-paced environment.
• Proficient with all methods of communication: in person, phone, and email.
• Ability to learn quickly and have proficiency with Excel and Microsoft Office Suite.
• Sense of urgency and pride in work.
• Comfortable in a team environment.
• Ability to articulate solutions to service issues.
• Self-motivated with strong organizational and time management skills.
• Excellent written and verbal communication skills.
• BS degree preferred but not required.

Benefits

• Opportunity to work fully remote.
• Engaging work environment.
• Professional development opportunities.
• Supportive team culture.