Client Advocate - Remote

Overview

The Client Advocate serves as a trusted resource for employees, providing expert guidance and support in navigating health insurance and healthcare access.

In Short

• Primary contact for employees regarding benefit questions and issue resolution.
• Explain benefit plans and assist during open enrollment.
• Triage urgent eligibility issues impacting access to care.
• Investigate and resolve claims issues across various insurance types.
• Support referrals and manage escalations and appeals.
• Partner with Account Management on priority cases.
• Maintain strict HIPAA compliance.
• Exceptional communication and problem-solving skills required.
• Detail-oriented with strong organizational skills.
• Proficiency with Microsoft Office and case management tools.

Requirements

• Bachelor’s degree preferred or equivalent experience.
• Active Health Insurance license required or ability to obtain.
• Prior experience in insurance, healthcare, or patient advocacy preferred.
• High level of patience and empathy.
• Ability to manage sensitive situations with professionalism.
• Strong critical-thinking skills.
• Ability to work effectively in a fast-paced environment.

Benefits

• Competitive salary with potential variable compensation.
• Health, wellbeing, retirement, and financial benefits.
• Paid time off and overtime pay for non-exempt employees.
• Robust learning and development programs.
• Reimbursement of job-related expenses.
• Employee perks and discounts.