Director of Client Services - Western Europe - Remote

Overview

The Director of Client Services role at Virtasant is designed for a passionate and engaged storyteller, with a well-rounded understanding of business technology and software. You’ve been leading projects or programs in the tech space (focusing on cloud infrastructure, software development, or similar areas), in a consulting or professional services scenario, and you’re already growing those accounts, or excited to start doing it. Here, you'll build strong client relationships, drive the expansion of existing client accounts by identifying potential opportunities for new business, and focus on the successful delivery of ongoing projects in the portfolio, sharing in the profits with no cap - the sky is the limit!

In Short

• Build strong, long-lasting relationships with key clients and stakeholders.
• Learn and understand a client’s business goals, priorities, and challenges to drive tailored solutions.
• Own and be accountable for the delivery of services and outcomes for clients, ensuring customer success.
• Develop and execute on account strategies and growth plans in alignment with company plans.
• Drive the revenue growth and expansion of existing client accounts.
• Enable, mentor, and coach your account teams to achieve client success.

Requirements

• Native or near-native English speaker and writer.
• 5-10 years of experience in a consulting or client services lead role related to cloud, software development or technology services.
• Proven experience in developing customer-stakeholder relationships.
• Experience in solution management, planning, and growing of accounts.
• Demonstrated professional and executive presence.
• A well-rounded understanding of the business technology landscape.
• Creativity and experience in developing and shaping solutions and deals.
• Demonstrated success growing a portfolio by shaping and selling complex technology projects.
• Led or supported revenue generation activities with a successful track record of portfolio growth.
• This is a fully remote job; occasional travel is required.

Benefits

• Totally remote, full-time (40h/week).
• Long-term, no-end-date position.
• Base salary + 2% of the revenue brought by you to the company.
• Flexible paid time off (PTO).
• Diverse, multicultural working environment.
• Training and certification opportunities on AWS, GCP and/or Azure.