Program Manager - Remote

Overview

The Program Manager at Gifthealth is responsible for overseeing the management and performance of client programs, ensuring operational excellence and client satisfaction.

In Short

• Manage overall program performance and client relationships.
• Direct day-to-day program operations and provide guidance to team leads.
• Monitor KPIs and ensure compliance with client requirements.
• Identify operational risks and develop mitigation strategies.
• Drive continuous process improvements for efficiency and quality.
• Analyze program data to generate actionable insights.
• Collaborate with internal teams to optimize program performance.
• Lead cross-functional collaboration to align with organizational goals.
• Communicate effectively with clients and internal stakeholders.
• Manage multiple programs and priorities in a fast-paced environment.

Requirements

• High school diploma required; Bachelor’s degree preferred.
• 5–7 years of healthcare or patient support program experience required.
• 2–3 years of program management or operations experience required.
• Experience with CRM and case management systems preferred.
• Knowledge of medical and pharmacy benefits required.
• Advanced critical thinking and problem-solving skills required.
• Strong analytical and data-driven decision-making skills required.
• Excellent communication skills required.
• Proficiency in Microsoft Office required.
• Ability to lead process improvement initiatives required.

Benefits

• Competitive salary range of $78,000 - $92,598 per year.
• Opportunity to work remotely.
• Dynamic and innovative work environment.
• Commitment to diversity and inclusion.
• Professional development opportunities.