Customer Success Manager - Remote

Overview

Ghost is a cybersecurity company focused on delivering cutting-edge application security solutions. We are seeking a proactive and customer-focused Customer Success Manager to ensure successful onboarding, adoption, and ongoing satisfaction of our customers.

In Short

• Serve as the primary point of contact for customer onboarding.
• Build and nurture strong relationships with customers.
• Collaborate with sales for seamless onboarding.
• Provide product training and resources to customers.
• Monitor customer health metrics and address issues.
• Advocate for customer needs internally.
• Identify upsell and cross-sell opportunities.
• Conduct regular business reviews with key accounts.
• Maintain accurate records within the CRM system.
• Represent Ghost Security at industry events.

Requirements

• 5+ years of experience in customer success or account management.
• Proven track record of driving customer satisfaction.
• Strong interpersonal and communication skills.
• Ability to manage multiple customer accounts.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot).
• Analytical mindset to interpret customer data.
• Knowledge of the cybersecurity landscape is a plus.

Benefits

• Competitive compensation and stock options.
• Full health insurance, including vision and dental.
• Monthly health & wellness allowance.
• Remote first working environment.
• Home office upgrade budget.
• Continuing education stipend.
• Unlimited PTO with a minimum requirement.
• Quarterly off-sites at amazing locations.