Customer Service Representative (HVAC Industry) - Remote

Overview

We are looking for a Customer Service Representative in the HVAC industry to provide excellent support and manage customer interactions effectively.

In Short

• Answer phone calls and respond to emails.
• Book appointments and dispatch technicians.
• Manage business licenses and create estimates.
• Engage customers and follow communication procedures.
• Perform ad hoc tasks as needed.
• Must have at least 1-year experience in customer service.
• Experience in the HVAC industry is required.
• Strong communication skills in English.
• Tech-savvy and organized.
• Ability to work graveyard shifts.

Requirements

• 1-year experience as a Customer Service Representative.
• Experience in the HVAC sector.
• Excellent written and verbal communication skills.
• Solid organizational and time management skills.
• Proficient with online calendars and scheduling tools.
• Must have a USB headset and a working webcam.
• Computer with specified technical requirements.
• Reliable internet connection.

Benefits

• Health Insurance (HMO).
• Performance incentives.
• Job security and stability.
• Paid training.
• Inclusive culture and upskilling opportunities.
• 100% work-from-home.
• Supportive team environment.
• Career growth opportunities.
• Fun work environment.
• Holiday and overtime pay.