Client Success Manager - West Coast - Remote

Overview

The Client Success Manager for the West Coast will manage a portfolio of healthcare clients, focusing on customer retention and revenue growth through effective relationship management and technology deployment.

In Short

• Manage a portfolio of hospital and health system clients.
• Lead the end-to-end renewal process for contracts.
• Identify opportunities for account growth through upselling and cross-selling.
• Serve as the primary point of contact for clients.
• Oversee implementation and onboarding processes for new clients.
• Track customer health and adoption metrics.
• Provide regular reports to clients on account status and performance.
• Prepare and deliver quarterly business reviews with clients.
• Address client inquiries and concerns proactively.
• Drive client satisfaction, retention, and growth.

Requirements

• 3-5 years of account management experience in healthcare technology.
• Strong understanding of healthcare environments and technology.
• Proven track record in client management and renewals.
• Excellent communication skills.
• Strong analytical and problem-solving skills.
• Experience in project management.
• Bachelor's degree in a related field preferred.
• Adhere to organizational information security policies.

Benefits

• Generous paid time off and leave programs.
• 401(k) and incentive plans.
• Full array of health benefits.
• Fitness reimbursement and cell phone subsidy.
• Casual offices with snacks and drinks.
• Peer recognition programs.
• Employee assistance programs.
• Chili cook-offs and pet insurance.
• An environment that supports employee well-being.
• Opportunities for internal education and development.