Business Process Improvement Specialist - Remote

Overview

As a Business Process Improvement Specialist at Genworth, you will play a crucial role in enhancing customer service and operational efficiency by leading various projects aimed at improving processes and ensuring compliance.

In Short

• Identify and lead projects to improve business processes.
• Ensure compliance adherence while enhancing productivity.
• Collaborate with stakeholders to resolve business issues.
• Track project status and report to management.
• Motivate team members and build cooperative project teams.
• Utilize strong analytical skills to drive decision-making.
• Facilitate communication at all organizational levels.
• Work independently to manage complex projects.
• Support a culture of inclusion and belonging.
• Participate in an incentive plan based on performance.

Requirements

• Bachelor’s degree or equivalent experience.
• Minimum of 2+ years in project management or team leadership.
• Strong communication and negotiation skills.
• Experience with Long Term Care Insurance products is a plus.
• Familiarity with Agile and Six-Sigma methodologies.
• Proven ability to resolve conflicts effectively.
• Ability to work varied schedules as needed.
• Strong natural curiosity and analytical mindset.
• Ability to influence and build relationships across teams.
• Experience in Risk and Compliance is beneficial.

Benefits

• Competitive compensation and total rewards incentives.
• Comprehensive healthcare coverage.
• Multiple 401(k) savings plan options.
• Generous paid time off and family leave.
• Tuition reimbursement and training support.
• Wellness support and gym membership reimbursement.
• Employee assistance program resources.
• Caregiver and mental health support services.
• 100% employer-funded retirement account feature.
• Commitment to employee development and inclusion.