Provider Support Specialist - Remote

Overview

The Provider Support Specialist at CareScout Services plays a critical role in executing strategic initiatives and providing exceptional service in a collaborative environment.

In Short

• Respond to customer queries via multiple channels.
• Guide customers with personalized assistance.
• Conduct provider orientation and implementation.
• Handle inbound/outbound calls with providers.
• Validate invoices and respond to inquiries.
• Utilize CRM for servicing and maintaining accounts.
• Identify improvements to products and procedures.
• Collaborate with various teams to enhance service.
• Support marketing initiatives in an omni-channel approach.
• Assist in product testing and customer experience evaluation.

Requirements

• BA/BS or equivalent experience.
• Experience in home care or long-term care services.
• 2-4 years in customer support or provider support role.
• Experience in an inbound/outbound call environment.
• Ability to work independently and as part of a team.
• Strong multi-tasking abilities and urgency.
• Quick learner of new technological platforms.
• Critical thinking and problem-solving skills.
• Proficiency in Microsoft Office and CRM software.
• Familiarity with applications like Monday, Notion, and Figma (preferred).

Benefits

• Competitive compensation and total rewards incentives.
• Comprehensive healthcare coverage.
• Multiple 401(k) savings plan options.
• Generous paid time off and family leave.
• Tuition reimbursement and training support.
• Wellness support and gym membership reimbursement.
• Employee assistance program resources.
• Caregiver and mental health support services.
• Inclusive work environment fostering improvement and connection.
• Equal opportunity employer.