Junior/Mid-Level Customer Care Agent - Remote

Overview

Genki is a fast-growing, fully remote startup dedicated to providing health insurance for nomads, helping over 50,000 customers worldwide.

In Short

• Provide friendly, clear, and professional support via email and chat.
• Assist customers with inquiries about products, claims, payments, and account management.
• Guide customers through onboarding and data changes.
• Escalate complex issues to managers or specialists.
• Collaborate closely with colleagues for accurate responses.
• Contribute to improving support processes and knowledge base content.

Requirements

• Excellent communication skills.
• Ability to work in a remote team environment.
• Experience in customer service preferred.
• Familiarity with health insurance products is a plus.
• Strong problem-solving skills.

Benefits

• Fully remote work environment.
• Opportunity to work with a dynamic, fast-growing team.
• Flexible working hours.
• Health insurance benefits.
• Supportive company culture.