Escalation Team Advisor - Remote

Overview

The Escalation Team Advisor role involves providing technical support and assistance to automotive technicians, ensuring effective diagnosis and resolution of vehicle issues while collaborating with engineering and quality teams.

In Short

• Remote position with occasional in-office requirements.
• Support TAC Advisors in diagnosing vehicle concerns.
• Collaborate with Brand Quality and Engineering teams.
• Manage complex technical cases and escalate as necessary.
• Create and publish service bulletins.
• Maintain relationships with field personnel and leadership.
• Utilize GM internal systems for effective support.
• Possess strong problem-solving and communication skills.
• Must have automotive technician experience and ASE certifications.
• Work independently and in a team-focused environment.

Requirements

• High school diploma with 10+ years of automotive technician experience or equivalent.
• Minimum of 2 current ASE Certifications.
• Understanding of GM internal systems.
• Excellent oral and written communication skills.
• Ability to work in a fast-paced environment.
• Strong analytical and organizational skills.
• Willingness to work in a cross-functional team.
• Ability to multi-task and work independently.
• Understanding of automotive systems.
• Maintain technical certifications.

Benefits

• Comprehensive health and wellbeing programs.
• Medical, dental, and vision insurance.
• Health Savings Account and Flexible Spending Accounts.
• Retirement savings plan.
• Paid vacation and holidays.
• Tuition assistance programs.
• Employee assistance program.
• GM vehicle discounts.
• Incentive pay program based on performance.
• Inclusive workplace culture.