Customer Success & Operations GMSA Senior Manager - Remote

Overview

The Customer Success & Operations GMSA Senior Manager will be responsible for improving customer experience through the management of contact centers in Brazil, Colombia, and Argentina, while leading operational innovations and efficiencies.

In Short

• Manage operations of three contact centers in Brazil, Colombia, and Argentina.
• Lead initiatives to improve customer experience.
• Implement innovations and efficiencies in operations.
• Oversee relationships with suppliers including contact centers and vehicle rentals.
• Collaborate with the OnStar business area for customer experience improvements.
• Ensure sales performance and business growth.
• Engage and develop team skills and career planning.
• Define technology roadmap with North America team.
• Lead implementation strategies in GMSA.
• Availability for international travel and relocation to Brazil.

Requirements

• Master’s degree in Business Administration, Engineering, or related fields preferred.
• Proven experience in leading large contact center operations.
• Fluent in English with intermediate proficiency in Spanish and Portuguese.
• Availability for international travel.
• Ability to work and live in São Caetano do Sul, Brazil.

Benefits

• Inclusive company culture aimed at fostering diversity.
• Flexibility in work arrangements based on role needs.
• Opportunities for professional development.
• Engagement in meaningful change and innovation.
• Supportive environment for career growth.