IT Portfolio Manager - Remote

Overview

GeneDx, a patient-centered technology company, is seeking an IT Portfolio Manager who will play a pivotal role in shaping our IT programs, projects, and products to drive successful outcomes across the organization.

In Short

• Execute the portfolio strategy for a diverse range of IT programs, projects and products, aligning with organizational goals.
• Manage the success of the development process, ensuring that all programs meet both business objectives and user needs.
• Develop, implement, and continuously improve portfolio management processes and best practices for your assigned team.
• Work closely with cross-functional teams to help prioritize features, assist in development of roadmaps, and gather customer feedback for ongoing enhancement.
• Collaborate closely with IT engineering teams to contribute to the technical implementation of product features.
• Utilize productivity tools like Jira/Confluence, Monday.com and Smartsheets, ServiceNow to effectively track tasks, progress, and milestones.
• Drive enhancements in service delivery and streamline IT operations to elevate the overall user experience.
• No people management responsibilities.

Requirements

• Bachelor’s Degree in a technical or scientific field.
• 2-4 years of experience in project, product or portfolio management, ideally within IT service management (ITSM) in a SaaS environment.
• Self-starter with exceptional organizational skills.
• Collaborative team player with a customer-focused mindset.
• Skilled at navigating ambiguity and aligning team execution with broader platform goals.
• Strong communicator with the ability to convey technical issues and solutions clearly.
• Familiarity with HIPAA, CLIA, SOX, SOC2 and/or HITRUST compliance standards.
• Project management certification preferred.

Benefits

• Paid Time Off (PTO)
• Health, Dental, Vision and Life insurance
• 401k Retirement Savings Plan
• Employee Discounts
• Voluntary benefits