Client Engagement Specialist - Remote

Overview

The Client Engagement Specialist will provide exceptional customer service and communication regarding specimen submissions, results, and all customer service contacts.

In Short

• Provide exceptional customer service to patients and healthcare providers.
• Manage multiple tasks in a fast-paced environment.
• Ensure compliance with healthcare regulations.
• Maintain accuracy in patient information and medical documentation.
• Communicate effectively with patients and healthcare providers.
• Handle incoming calls and inquiries professionally.
• Place client supply orders and manage documentation.
• Report laboratory results and assist clients with test requirements.
• Collaborate with team members for a seamless customer experience.
• Provide client education on billing and non-billing issues.

Requirements

• Knowledge of medical terminology.
• Strong data entry skills with high accuracy.
• Excellent phone etiquette and interpersonal skills.
• Ability to communicate clearly and effectively.
• Passionate about customer service in healthcare.
• Ability to handle stressful situations calmly.
• Comfortable interacting with technical staff.
• Driven to work within a remote setting.
• 1-3 years of relevant customer service experience preferred.
• Bilingual preferred.

Benefits

• Paid Time Off (PTO).
• Health, dental, vision, and life insurance.
• 401k retirement savings plan.
• Employee discounts.
• Flexible Spending Account (FSA).