Application Support Engineer - Remote

Overview

This position is for an Application Support Engineer at Gemini, a leading crypto and Web3 platform. The role involves providing technical support to customers and collaborating with engineering teams to enhance the Gemini platform.

In Short

• Provide technical support services to institutional and retail customers.
• Investigate application issues and communicate with development teams.
• Gather client requirements and write specifications for features.
• Maintain and deploy API documentation.
• Assist retail support teams with operational tools.
• Articulate issues to customers effectively.
• Assist in onboarding FIX and Web API customers.
• Provide second level support to sales teams.
• Create operational and monitoring tools for customer support.

Requirements

• BA/BS degree in a technical or engineering field.
• 3 years of experience in a technical support role in Financial Services Technology.
• Deep understanding of FIX protocol and network connectivity.
• Working knowledge of SQL databases.
• Excellent written and verbal communication skills.
• Experience with Unix systems.
• Knowledge of Python or other scripting languages.

Benefits

• Competitive starting salary.
• Discretionary annual bonus.
• Long-term incentive in the form of equity grant.
• Comprehensive health plans.
• 401K with company matching.
• Paid Parental Leave.
• Flexible time off.