Technical Support Engineer (Edge Network) - Remote

Overview

Join Gcore as a Technical Support Engineer and be part of a team that collaborates with industry giants to enhance internet performance and cloud services.

In Short

• Handle customer and internal user requests via chat, email, and phone.
• Provide consultations on products and services in Edge Network.
• Conduct technical diagnostics to resolve issues.
• Address complex technical issues with effective solutions.
• Identify patterns in technical issues and suggest improvements.
• Work on night shifts with two consecutive shifts followed by two days off.
• Be responsible and organized, with strong communication skills.
• Experience with networking and CDN is essential.
• Knowledge of monitoring tools like Grafana and Kibana.
• Supportive benefits package including flexible work options.

Requirements

• 1+ year of Technical Support experience.
• English level B2 or higher.
• Good networking knowledge (TCP/IP, DNS).
• Experience with Linux and API.
• Solid understanding of hardware and software diagnostics.
• Good customer advocacy and soft skills.
• Strong problem-solving abilities.
• Ability to explain complex concepts clearly.
• Skilled at prioritizing tasks.
• Nice to have experience with SQL.

Benefits

• Competitive salary.
• Flexible working hours.
• Remote work options.
• Private medical insurance for you and your family.
• Additional vacation and sick leave days.
• Allowance for significant life events.
• Language classes.
• Modern office space with free snacks.
• Team sports activities.