Technical Support Engineer (Edge Network) - Remote

Overview

Join Gcore as a Technical Support Engineer and contribute to transforming the internet by providing exceptional technical support for our Edge Network products.

In Short

• Handle customer requests via chat, email, and phone.
• Provide consultations about Edge Network products.
• Conduct technical diagnostics and resolve issues.
• Address complex technical issues effectively.
• Identify patterns in technical issues and suggest improvements.
• Work on a night shift schedule.
• Collaborate with a team of professionals.
• Engage with industry giants like Intel and NVIDIA.
• Work from anywhere in the world for up to 45 days per year.
• Receive a competitive salary and benefits package.

Requirements

• 1+ year of Technical Support experience.
• English level B2 or higher.
• Good networking knowledge (TCP/IP, DNS).
• Experience with CDN and Linux.
• Knowledge of monitoring tools like Grafana and Kibana.
• Strong problem-solving and communication skills.
• Ability to explain complex concepts clearly.
• Organized and a team player.
• Experience with SQL is a plus.

Benefits

• Competitive salary.
• Flexible working hours.
• Remote, hybrid, or office work options.
• Private medical insurance for you and your family.
• 5 additional vacation days.
• Fully paid sick leave days.
• Allowance for significant life events and birthdays.
• Language classes.
• Modern office space with free snacks.
• Team sports activities.