Technical Support Engineer (Edge Cloud) - Remote

Overview

Join Gcore as a Technical Support Engineer, where you will handle customer requests, provide consultations, and resolve technical issues in Edge Cloud services.

In Short

• Handle customer and internal user requests via chat, email, and phone.
• Provide consultations regarding Edge Cloud products and services.
• Conduct technical diagnostics to resolve issues.
• Address complex technical issues and provide effective solutions.
• Identify patterns in technical issues and suggest improvements.
• 2+ years of Technical Support experience required.
• Good networking knowledge and understanding of diagnostics.
• Experience with Linux and API.
• Knowledge of monitoring tools like Grafana.
• Strong problem-solving and communication skills.

Requirements

• 2+ years of Technical Support experience.
• English level B2 or higher.
• Good networking knowledge (TCP/IP, DNS, etc.).
• Experience with Linux (Ubuntu or CentOS).
• Familiarity with OpenStack or other cloud infrastructure software.
• Knowledge of ITIL best practices.
• Strong customer advocacy and soft skills.
• Ability to explain complex concepts clearly.
• Quick learner and organized team player.
• Experience with SQL is a plus.

Benefits

• Competitive salary.
• Flexible working hours.
• Remote, hybrid, or office work options.
• Work from anywhere in the world for up to 45 days per year.
• Private medical insurance.
• 5 additional vacation days.
• Fully paid sick leave days.
• Allowance for significant life events.
• Language classes.
• Modern office space with free snacks.