Associate - Member Support - Remote

Overview

Garner's mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients get better health outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team.

In Short

• Deliver exceptional member support via phone, chat, and email.
• Educate members on their healthcare benefits, including how to maximize their Garner benefit.
• Help steer members to find the best care available to them.
• Handle complex and sensitive conversations with professionalism, empathy, and patience.
• Deescalate members who are experiencing friction with their benefit.
• Work with other departments to address cross-departmental issues.
• Identify and escalate feedback from member interactions to internal teams.
• Stay up to date on evolving procedures.
• Protect member privacy and maintain compliance with HIPAA and data security protocols.

Requirements

• Minimum 2 years of call center/customer service experience.
• Fluency in English and Spanish.
• Healthcare experience preferred.
• Clear and confident verbal and written communication skills.
• Meticulous attention to detail.
• A proactive and curious problem-solving mindset.
• An openness to feedback and a commitment to doing better every day.
• Technical proficiency with customer service platforms, such as Zendesk.
• A desire to work in a rapidly evolving startup environment and can adapt quickly to change.
• Passion for Garner's mission to transform the healthcare economy.

Benefits

• Competitive base compensation of $22/hour.
• Additional $0.50/hour for bilingual candidates.
• Equity incentive participation.
• Comprehensive benefits plans.